A 'thank you' and confirmation of order message will appear to confirm that your order has been made successfully. Your order will then be sent via a secured connection to www.vernonicas.com.sg. An email confirming your order will be sent to you. once it is processed by us. In the event of any problems with your order, we will contact you soonest either by phone, email or SMS.

If this happens and you do not receive a confirmation email within two hours, there could be web traffic congestion. In this event, please do not hesitate to call our hotline at +65 67372811 to confirm that your order has been received and to ensure that prompt action had been taken to process the same.

We will able to accommodate this request so long as your order has not been delivered to the original address as furnished by you. To effect the change, kindly contact us promptly at +65 67372811. There will be a surcharge of S$10 in the event of a redirection. In this regard, we would be deeply grateful if you could notify us promptly of any change in address as soon as you are aware of the need for change.

Definitely. www.veronicas.com.sg is a secured site and will never send information like your credit card details over the web in cyberspace without proper encryption. Rest assured that your personal information relating to credit cards or any other matter, will be encrypted and sent over the web using Secure Socket Layer (SSL) technology. When your browser is in secured mode, you see a padlock or key along the bottom of your browser's window. Veronica's undertakes, affirms and guarantees not to disclose, assign, lease or rent any information we receive from our online orders to any third party. This is a reflection of our corporate values and policy of integrity in our dealings with all our customers.

This can be done if your order has not been created or the product has not been delivered to the original address as furnished by you in the Order Form. Just call our hotline at +65 67372811. However, there will be a cancellation fee amounting to 40 % of the product price in this event.

We accept Visa, MasterCard and American Express. For ease of convenience, you would be pleased to note that we also accept payment by ENets.

We will use our best endeavours to secure authorization of your credit card at the time of online purchase. In the event of a problem with authorization, you will be notified immediately and a prompt message will appear on your screen, requesting you to use another card. Upon verification and subsequent confirmation, your order will be completed and transferred securely to www.veronicas.com.sg. The transaction will appear on your monthly credit card statement setting out the purchase as from www.vernoicas.com.sg as well as the total amount charged.

This could either be because your browser does not support secure transactions or you are on a network behind a firewall. For optimum results, we recommend using Netscape Navigator version 4 or later or Microsoft Internet Explorer version 4 or later. Your browser preferences must also be set to enable 'cookies', failing which no items will register in your shopping basket.

Our products are backed with a total satisfaction guarantee. If in the unlikely event you are not satisfied with the delivered product on the ground of any defect in quality, kindly inform us within 3 hours of delivery and we would at our discretion replace your order with the same or equivalent in terms of quality and price or reimburse you the sums paid, provided the product is returned to us in its original condition and packing. Please see the terms and conditions of sale.

Simply call us at +65 67372811 or email us at love@veronicas.com.sg. Kindly place the product or item in the original condition and packing hand it over to any of our personnel at any of our retail outlets. If a replacement has been authorized, we will deliver the replacement to you and there will be no delivery charge in this instance. If you have any other queries which are not dealt with above, please do not hesitate to contact us by any of the following methods:

• Hotline : +65 67372811
• Email: love@veronicas.com.sg

For International orders click on the link - International Delivery located on the Homepage. Or you can order by phone, please call 67372811.

If you were eligible for a discount or voucher on your order as a result of providing Veronica's with a referral or promotion code during the order process, rest assured that it was applied on the back end before processing your order. If you forgot to enter your promotion code during the shopping process, feel free to e-mail it to us by using our online Customer Service Enquiry Form, and we will issue a credit against your credit card.

Becoming a Friend of Veronica's (V's Friend) offers you a growing number of personalized benefits to make shopping with us faster, easier, and more intuitive. These are free services, which include the following benefits :

• Faster, easier shopping
• Easier gift giving for your personal list of VIPs in your address book
• Exclusive special offers
• Gift Reminders
• You can register automatically when you order flowers or from the 'Undecided, Let Our Florist Choose For You' section of our website

If you have already registered and do not remember your password, we can send it to you. Just email to us by using our online Customer Service Enquiry Form.

All the responses in these FAQs are subject to the online terms and conditions of sale and purchase. So please read those terms and conditions carefully before you make any transaction.